Geniusproject server will act as an email server, which will send emails to external people and receive emails and emails reply from external users.
Your Geniusproject instance does have a unique email address, all email will be sent from this email address and all incoming emails should be addresses to this address.
The Geniusproject instance unique email address have the following format: myCompanyName@mygeniusproject.com.
The application server allows you to completely trace all email communication related to a document stored in it, and initiate an email conversation from Geniusproject.
All you need to do is send the first email from Geniusproject. Creating a new mail, or forwarding a document and all correspondences thereafter will be captured by the system, meaning you will be able to see the entire conversation thread directly in Geniusproject.
When users receive a mail sent out of Geniusproject they see as "sender" the application unique addressee. If they reply to this mail, Geniusproject will receive it and will they will be automatically classified in order to maintain the discussion thread.
If Geniusproject is not able to classify an incoming email the email will arrive in the Incoming email box, waiting to be classified by one of the project managers.